return / return
Although we are constantly improving our item descriptions, images and model compatibilities, sometimes something doesn't fit, the material feels different than expected, or you don't like the color.
You can return your order to us within 30 days without giving any reason. This is where your right of withdrawal comes into play!
The prerequisite for the full amount to be refunded is that you have only tried out the goods to the extent necessary to check the quality, properties or functioning of the goods and have returned them to us in full.
HOW IT WORKS:
1. Packing goods:
Do you want your return to reach us safely and undamaged? The easiest way to achieve this is to choose suitable packaging for your return that will protect your shipment as best as possible. A cardboard box or a shipping bag is ideal for this.
2. Attach information:
Before you seal your package, please enclose information (copy of the invoice or delivery note) with the return so that we can process your return as quickly as possible and without delay. If you no longer have this information to hand, please contact us by email. We will then send you a new invoice immediately.
3. Provide sufficient postage:
Please send us the goods with sufficient postage to the following address:
B&M Distribution GmbH
Im Neuenbühl 3
71287 Weissach
Germany
We hope you understand that we are unfortunately unable to offer free return labels for such bargain prices. Unlike other providers, we do not include potential return costs in the sales price, so we can offer all customers even lower prices .
4. Get a refund:
As soon as we receive the goods, we check and process them as quickly as possible. It usually only takes 2-5 working days for us to refund any invoice amounts already paid. In some exceptional cases, we are very busy (e.g. at Easter or Christmas), and processing and refunding your return can take up to 14 days.